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  • Order

    To place an order, select the desired items and add them to your shopping cart. Then, follow the instructions to process the order and make the payment. You will need to provide the necessary data for the purchase and delivery. Before finalizing, you will have to accept the Terms and Conditions of Purchase and the Privacy Policy.

    Once an order has been placed, it cannot be modified. If you need to cancel your order, please contact customer service as soon as possible.

    You can pay by bank card or bank transfer. Only payments in Euros are accepted. If you choose to pay by card, the charge will be made at the time of purchase. In case of payment by transfer, the order will be processed once payment has been received.

    If a product is not available, we will inform you by email or phone. You will be able to choose between receiving a refund or exchanging the product for another of equivalent value.

    Yes, you have the right to cancel your order without giving any reason. This right of withdrawal is established by article 102 of Royal Legislative Decree 1/2007, of November 16. To cancel an order, you can use the "Right of Withdrawal" form on the website or notify us by email to info@hsportwear.com or by post to the address: Parque Industrial PISA C/ Diseño 15, Mairena del Aljarafe, 41927, Sevilla.

    The withdrawal period is 14 calendar days from when you receive the product or, in the case that the products are delivered separately, from when you receive the last of them. The costs of return and the responsibility for loss or damage during transport are the responsibility of the customer.

    Shipment

    If delivery cannot be made, we will try to deliver the order to a third party or retry at a later date. If delivery cannot be made within 15 days, the contract will be deemed to be terminated and the amount paid will be refunded to you, less any additional costs.

    Shipping costs depend on the destination and the type of service selected. In some cases, such as orders to the peninsula over €100, shipping is free. For more details, see the Shipping Costs section in the Purchase Conditions.

    Delivery times vary by location. For addresses in the Spanish mainland, the delivery time is 1 to 5 business days. For the Balearic Islands, Canary Islands, Ceuta and Melilla, it may take up to 7 business days. International shipments take between 4 and 9 business days.

    Returns

    In case of return or size exchange of collection products purchased on www.hsportwear.com , the return costs are the responsibility of the customer. Returns are accepted only for collection items purchased directly from the official website, not from authorized distributors.

    After examining the item, we will let you know if you are entitled to a refund. If the procedure has been followed correctly and the products are new and unused, we will refund the full purchase price, minus shipping costs, within 14 days of receiving the cancelled order.

    Customized products cannot be returned, except if they have manufacturing defects. In this case, HORIZON SPORT WEAR, SLU undertakes to refund the amount or replace the product.

    You can contact us by email at info@hsportwear.com or by phone at 955 408 566. You can also send us correspondence to Parque Industrial PISA C/ Diseño 15, Mairena del Aljarafe, 41927, Sevilla.